Frequently Asked Questions
Frequently Asked Questions
Select a category below to find answers to frequently asked questions.
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AUTHENTICITY AND COUNTERFEIT
Authenticity
Jaccom ensures the authenticity of all products purchased on our website by maintaining a detailed record that includes the order number and buyer information. Our products are crafted with exceptional materials and workmanship, and each item undergoes rigorous quality control by expert technicians.
Falsification
Jaccom is actively involved in the fight against counterfeiting and takes legal action against any individual or company that markets counterfeit Jaccom products. These counterfeit items are of poor quality and lack the specific attributes that define the high standards of Jaccom products.
CARE
We are delighted to introduce our exclusive line of premium t-shirts, meticulously crafted for those who value both elegance and comfort. Our shirts are the go-to choice for discerning individuals who appreciate a structured-fit garment, tailored from a thick yet breathable material that ensures an unparalleled wearing experience.
At the heart of our t-shirts lies the finest 100% ring-spun cotton, chosen for its exceptional softness and durability. This superior fabric, with a substantial weight of 6.1 oz/yd² (206.8 g/m²), offers a luxurious feel that is gentle against the skin, making it ideal for any occasion, be it casual or formal.
Our commitment to quality is evident in every detail: 100% ring-spun cotton ensures a smooth, soft texture that enhances comfort. Fabric weight of 6.1 oz/yd² (206.8 g/m²) provides a perfect balance of thickness and breathability. The yarn diameter of 20 singles offers a finer, more refined finish. The garment-dyed, pre-shrunk fabric guarantees a consistent fit and rich, long-lasting color.
A relaxed fit offers a comfortable yet stylish silhouette. The 7/8″ double-needle topstitched collar adds a touch of sophistication and durability. Twill-taped neck and shoulders enhance the shirt’s structural integrity, ensuring it retains its shape. Double-needle armhole, sleeve, and bottom hems reinforce key areas for added longevity. The signature twill label is a mark of our commitment to quality and attention to detail.
Our t-shirts are designed not just to meet but to exceed your expectations. Each element is thoughtfully considered to provide a garment that is both practical and stylish, making it a versatile addition to your wardrobe. We invite you to experience the difference that our premium cotton t-shirts can make.
Whether you're dressing up for a special event or seeking the perfect casual look, our shirts offer unmatched comfort and style that you can rely on.
SHIPPING AND SHIPMENT TRACKING
Before shipping, you can track the status of your order through the "My Account" section. If you have placed the order as a guest, please do not hesitate to contact our Customer Service. Once your order is shipped, you will receive an email with the tracking number and with a link to follow the package.
Shipping time between 1 day and 6 weeks. For more information on why it may take so long, see our Shipping Info.
All orders are managed automatically, and we cannot reduce or extend delivery times. Please note that choosing the delivery date or time is not possible. Our carrier delivers orders from Monday to Friday during business hours and will make two delivery attempts. If the second attempt is unsuccessful, the order will be returned to the sender. Once the order has been placed, it is no longer possible to change the shipping address.
RETURN POLICY
Returns
- Gift cards - Downloadable software products
- Some health and personal care items
- To complete your return, we need a receipt or proof of purchase.
- Do not return your purchase to the manufacturer.
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- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
- Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery
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Refunds
Late or missing refunds
Sales items
Exchanges
Gifts
Shipment
by writing - Return - in the subject. We will provide you with the detailed information necessary to make the return. You will need to pay shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, shipping time to our warehouse may vary.
I FORGOT THE PASSWORD
If you have forgotten your password, click the "Forgot your password?" link. on the Login page and follow the instructions to change it. Also be sure to check your spam.
If you need further assistance, you are welcome to contact us: jaccomcollection@gmail.com.
We will be happy to assist you.
I WISH TO UNSUBSCRIBE FROM THE NEWSLETTER
If you no longer wish to receive our Newsletter, you can unsubscribe at any time. To do so, click on the unsubscribe link at the end of each Newsletter. This link will open a web page where you can confirm your wish to unsubscribe. Please note that you may receive a few more communications before your request takes effect. We apologize for any inconvenience this may cause.