Frequently Asked Questions

Frequently Asked Questions

Select a category below to find answers to frequently asked questions.

AUTHENTICITY AND COUNTERFEIT

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Authenticity

Jaccom ensures the authenticity of all products purchased on our website by maintaining a detailed record that includes the order number and buyer information. Our products are crafted with exceptional materials and workmanship, and each item undergoes rigorous quality control by expert technicians.

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Falsification


Jaccom is actively involved in the fight against counterfeiting and takes legal action against any individual or company that markets counterfeit Jaccom products. These counterfeit items are of poor quality and lack the specific attributes that define the high standards of Jaccom products.

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CARE

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We are delighted to introduce our exclusive line of premium t-shirts, meticulously crafted for those who value both elegance and comfort. Our shirts are the go-to choice for discerning individuals who appreciate a structured-fit garment, tailored from a thick yet breathable material that ensures an unparalleled wearing experience.

At the heart of our t-shirts lies the finest 100% ring-spun cotton, chosen for its exceptional softness and durability. This superior fabric, with a substantial weight of 6.1 oz/yd² (206.8 g/m²), offers a luxurious feel that is gentle against the skin, making it ideal for any occasion, be it casual or formal.

Our commitment to quality is evident in every detail: 100% ring-spun cotton ensures a smooth, soft texture that enhances comfort. Fabric weight of 6.1 oz/yd² (206.8 g/m²) provides a perfect balance of thickness and breathability. The yarn diameter of 20 singles offers a finer, more refined finish. The garment-dyed, pre-shrunk fabric guarantees a consistent fit and rich, long-lasting color.

A relaxed fit offers a comfortable yet stylish silhouette. The 7/8″ double-needle topstitched collar adds a touch of sophistication and durability. Twill-taped neck and shoulders enhance the shirt’s structural integrity, ensuring it retains its shape. Double-needle armhole, sleeve, and bottom hems reinforce key areas for added longevity. The signature twill label is a mark of our commitment to quality and attention to detail.

Our t-shirts are designed not just to meet but to exceed your expectations. Each element is thoughtfully considered to provide a garment that is both practical and stylish, making it a versatile addition to your wardrobe. We invite you to experience the difference that our premium cotton t-shirts can make.

Whether you're dressing up for a special event or seeking the perfect casual look, our shirts offer unmatched comfort and style that you can rely on.

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SHIPPING AND SHIPMENT TRACKING

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Before shipping, you can track the status of your order through the "My Account" section. If you have placed the order as a guest, please do not hesitate to contact our Customer Service. Once your order is shipped, you will receive an email with the tracking number and with a link to follow the package.

Shipping time between 1 day and 6 weeks. For more information on why it may take so long, see our Shipping Info.

All orders are managed automatically, and we cannot reduce or extend delivery times. Please note that choosing the delivery date or time is not possible. Our carrier delivers orders from Monday to Friday during business hours and will make two delivery attempts. If the second attempt is unsuccessful, the order will be returned to the sender. Once the order has been placed, it is no longer possible to change the shipping address.

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RETURN POLICY

 

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. Several types of products are exempt from returns. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
- Gift cards - Downloadable software products
- Some health and personal care items
- To complete your return, we need a receipt or proof of purchase.
- Do not return your purchase to the manufacturer.
 
There are certain situations where only partial refunds are given
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
- Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery
 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often a bit of processing time before a refund is issued. If you have done all of this and still have not received your refund, please contact us at  info@jaccomcollection.com.

Sales items

Only regular priced items can be refunded, unfortunately sale items cannot be refunded. Exchanges We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at info@jaccomcollection.com.
 

 Exchanges

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at info@jaccomcollection.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when you purchased it, or if the shipper sent it to you for shipping later, we will send a refund to the giver and they will find out about your return.

Shipment

To return the product, contact us through info@jaccomcollection.com
 by writing - Return - in the subject. We will provide you with the detailed information necessary to make the return. You will need to pay shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, shipping time to our warehouse may vary.
For any additional information we are at your disposal:
info@jaccomcollection.com
 Thank you.
Jaccom Team

 

I FORGOT THE PASSWORD

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If you have forgotten your password, click the "Forgot your password?" link. on the Login page and follow the instructions to change it. Also be sure to check your spam.

If you need further assistance, you are welcome to contact us: jaccomcollection@gmail.com.

We will be happy to assist you.

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I WISH TO UNSUBSCRIBE FROM THE NEWSLETTER

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If you no longer wish to receive our Newsletter, you can unsubscribe at any time. To do so, click on the unsubscribe link at the end of each Newsletter. This link will open a web page where you can confirm your wish to unsubscribe. Please note that you may receive a few more communications before your request takes effect. We apologize for any inconvenience this may cause.

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